Privacy Policy
This Privacy Policy explains how Ticketify ("Ticketify", "we", "us", or "our") collects, uses, stores, and protects personal information when merchants use the Ticketify application and when customers submit or interact with support requests through a merchant's storefront.
1. Information we process
Depending on how Ticketify is used, we may process:
- Merchant store information, including store domain, store name, and contact details.
- Merchant staff information used to access and manage support tickets.
- Customer information such as name, email address, and details submitted through a support request.
- Support ticket content, replies, internal notes, tags, assignments, priorities, and ticket status.
- Relevant customer and order information available to authorized merchant staff when those features are used.
- Technical information such as application logs, error information, and security-related events required to operate and protect the service.
2. How we use information
We use personal information as necessary to provide, maintain, and secure Ticketify, including to:
- Create and manage customer support tickets and conversations.
- Display relevant customer and order context to authorized merchant staff.
- Send ticket-related email notifications and replies.
- Manage user access, assignments, support areas, and support workflows.
- Diagnose technical issues, prevent abuse, and maintain service security.
- Comply with applicable legal obligations.
3. Legal basis for processing
Where the General Data Protection Regulation (GDPR) or similar laws apply, personal information may be processed where necessary to provide the service, fulfill contractual obligations, support legitimate interests such as service security and reliability, or comply with legal obligations.
Merchants are responsible for determining the appropriate lawful basis for customer information they collect and process through Ticketify.
4. Service providers
We may use trusted service providers to operate Ticketify. These providers process information only as necessary to provide their services to us. Ticketify uses Resend for transactional email delivery. Hosting, database, infrastructure, and operational service providers may also process limited information as required to operate the application.
5. Data sharing
We do not sell personal information or share personal information with third parties for advertising purposes. Information may be shared with service providers acting on our behalf, where required by law, where necessary to protect the service, or where required to provide the merchant's support workflow.
6. Data retention
We retain information only for as long as reasonably necessary to provide Ticketify, meet contractual and legal obligations, resolve disputes, maintain security, and enforce applicable agreements.
When a merchant uninstalls Ticketify, access to the merchant's store is revoked. Stored application data may be retained for a limited period where necessary for backup, fraud prevention, legal compliance, or recovery purposes, after which it is deleted or anonymized where appropriate.
7. Data security
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of electronic storage or transmission can be guaranteed to be completely secure.
8. International data transfers
Some service providers may process information in countries other than the country where a merchant or customer is located. Where required, appropriate safeguards are used for international transfers of personal information.
9. Privacy rights
Depending on location, individuals may have rights regarding their personal information, including rights to request access, correction, deletion, restriction, objection, or portability.
Customers should normally contact the merchant to which they submitted a support request because that merchant controls the customer relationship and the information contained in its support tickets. Merchants may contact us when assistance is required to fulfill a valid privacy request.
10. Children's privacy
Ticketify is intended for use by merchants and their customers and is not specifically directed at children. Merchants are responsible for ensuring that their use of Ticketify complies with applicable laws concerning minors.
11. Changes to this policy
We may update this Privacy Policy to reflect changes to Ticketify, legal requirements, or our data practices. The updated version will be published on this page with a revised last-updated date.
12. Contact
For privacy questions or data protection requests relating to Ticketify, contact info@joeybuijsers.com.